ak365 Privacy Policy

This Privacy Policy ("Policy") is published by ak365 ("we", "us", "our") and applies to all individuals who visit, register on, or otherwise interact with the ak365 website at https://ak365.vip and any associated mobile interfaces or services (collectively, the "Platform"). This Policy sets out in clear, plain English how we collect, use, store, share, and protect your personal information.

By registering an account on ak365, making a deposit, placing a bet, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, please do not use the ak365 Platform.

ak365 is committed to handling personal data responsibly. We process the personal information of players located in Bangladesh in accordance with internationally recognised data protection principles, including purpose limitation, data minimisation, storage limitation, and the requirement for a lawful basis for all processing activities.

ak365 reserves the right to update or amend this Privacy Policy at any time. Where material changes are made, we will notify active players via a prominent notice on the Platform or by email to the address registered on their account. The effective date at the top of this document always reflects the date of the most recent revision. Continued use of the Platform following any update constitutes acceptance of the revised Policy.

This Policy should be read alongside the Terms & Conditions and the Responsible Gaming policy, both of which form part of the overall agreement between you and ak365.

ak365 collects personal data from you in three primary ways: information you provide directly during registration and account use, information generated automatically as you interact with the Platform, and information received from third-party service providers such as payment processors.

Information You Provide Directly

• Registration data: Full legal name, date of birth, email address, Bangladeshi mobile number, and a password of your choosing.
• Identity verification documents: Copies of your National Identity Card (NID), passport, or other government-issued identification provided during the KYC (Know Your Customer) process.
• Payment information: Mobile wallet numbers (bKash, Nagad, Rocket, Upay) and bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank) used for deposits and withdrawals. Note: ak365 does not store full card or wallet authentication credentials — transactions are processed via the respective payment provider's secure interface.
• Support communications: The content of any messages, emails, or live chat transcripts you exchange with the ak365 support team.
• Responsible gaming preferences: Any deposit limits, session time limits, or self-exclusion settings you configure on your account.

Information Collected Automatically

• Device and browser data: IP address, browser type and version, operating system, device type, screen resolution, and language settings.
• Usage and gameplay data: Pages visited, games played, bets placed, bet amounts, game outcomes, session duration, and navigation patterns within the Platform.
• Transaction logs: A complete record of all deposits, withdrawals, bonus credits, and wagering activity associated with your account, including timestamps in Bangladesh Standard Time (UTC+6).
• Cookies and tracking data: Information collected via cookies, pixel tags, and similar technologies as described in detail in Section 5 of this Policy.

Information Received from Third Parties

• Payment providers: Transaction confirmation data and transaction reference numbers from bKash, Nagad, Rocket, Upay, and partner banks to reconcile deposits and withdrawals.
• Identity verification services: Confirmation of identity and age verification results from any third-party KYC verification service engaged by ak365.
• Fraud prevention services: Risk scores or flags from third-party fraud detection tools used to protect the integrity of the Platform.

ak365 processes your personal data only for clearly defined, legitimate purposes. We do not use your data in ways that are incompatible with the original purpose for which it was collected. The following table summarises the key processing activities, the purpose of each, and the lawful basis on which ak365 relies.

Primary Processing Purposes

• Account creation and management: To register your account, authenticate your logins, and manage your profile settings on the ak365 Platform.
• Service delivery: To enable you to place bets, play casino games, and access all features of the Platform in accordance with the Terms & Conditions.
• Payment processing: To process deposits received via bKash, Nagad, Rocket, or bank transfer and to execute withdrawal requests to your registered payment method.
• Identity verification (KYC/AML): To verify your age (18+), identity, and the ownership of your payment methods in compliance with anti-money-laundering obligations and responsible gaming requirements.
• Customer support: To respond to your enquiries, resolve disputes, investigate complaints, and provide technical assistance through our 24/7 English-language support team.
• Platform security and fraud prevention: To detect and prevent fraudulent activity, multiple account abuse, bonus fraud, collusion, and other prohibited conduct as defined in the Terms & Conditions.
• Responsible gaming: To monitor gameplay patterns that may indicate problem gambling behaviour and to administer the deposit limits, time-out periods, and self-exclusion tools available to all players. For more information, see the Responsible Gaming page.
• Legal compliance: To retain records as required by applicable law, to respond to lawful requests from competent authorities, and to enforce our Terms & Conditions.
• Platform improvement: To analyse aggregated, anonymised usage data to improve the performance, features, and content of the ak365 Platform.
• Marketing communications: Where you have given your explicit consent, to send you information about promotions, bonuses, and seasonal offers relevant to your interests as a player in Bangladesh. You may withdraw consent for marketing communications at any time by contacting support or updating your notification preferences in your account settings.

ak365 does not sell, rent, or trade your personal data with third parties for their own commercial purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for the relevant purpose.

Circumstances Under Which Data May Be Shared

• Payment processors: We share the minimum necessary financial data (such as transaction amounts and wallet reference numbers) with bKash, Nagad, Rocket, Upay, and partner Bangladeshi banks solely for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Where ak365 uses a third-party KYC service, we share the identity documents you submit with that provider for the sole purpose of verifying your identity and age. Such providers are contractually bound to process your data only as instructed by ak365 and to maintain appropriate security standards.
• Game providers: Certain technical gameplay data (such as session tokens and bet records) is shared with game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, NetEnt, and Microgaming for the purpose of delivering and maintaining the games on the Platform. Game providers do not receive your identity or financial data.
• Fraud prevention and security services: We may share technical data (such as IP addresses and device fingerprints) with third-party fraud prevention tools to protect the integrity of the Platform and the security of all players.
• Legal and regulatory disclosure: We may disclose personal data to law enforcement agencies, courts, or regulatory bodies where we are required to do so by applicable law, by a valid court order, or where we believe disclosure is necessary to prevent fraud, protect our legal rights, or protect the safety of any person.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the ak365 business, personal data held by ak365 may be transferred to the acquiring entity as part of that transaction. In such circumstances, players will be notified of the change in advance wherever practicable.

ak365 uses cookies and similar tracking technologies to operate the Platform efficiently, remember your preferences, and analyse how players use the site. This section explains the types of cookies we use, their purpose, and how you can manage your cookie preferences.

What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits, remember your preferences, and track your interactions with the site. Cookies cannot execute code or deliver viruses, and they are not used to access other files on your device.

Categories of Cookies Used by ak365

Managing Your Cookie Preferences

You can control non-essential cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies via the browser's privacy or settings menu. Please note that disabling strictly necessary cookies will impair or prevent your ability to log in and use the ak365 Platform. Disabling functional cookies may result in a degraded user experience. Browser-level cookie controls affect all websites you visit, not just ak365.

For guidance on managing cookies in the most common browsers, refer to the help documentation provided by Google Chrome, Mozilla Firefox, Microsoft Edge, Safari, or the browser of your choice.

ak365 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, to meet our legal and regulatory obligations, or to resolve disputes. When personal data is no longer required, we securely delete or anonymise it.

Standard Retention Periods

Where an account has been self-excluded at the player's request, ak365 retains a record of that self-exclusion for the duration of the exclusion period and for five (5) years thereafter, in order to enforce the exclusion and prevent inadvertent re-registration during the exclusion period.

As a player on ak365, you have a number of rights with respect to your personal data. ak365 is committed to honouring these rights and to making it straightforward for you to exercise them. All requests should be directed to the ak365 support team at [email protected].

Summary of Your Rights

• Right of Access: You have the right to request a copy of the personal data that ak365 holds about you, along with information about how it is used. We will respond to verified access requests within thirty (30) days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may update some of your own information directly within your account settings.
• Right to Erasure: Subject to our legal retention obligations, you have the right to request that we delete your personal data. Where full deletion is not immediately possible due to retention requirements, we will restrict processing to the minimum necessary.
• Right to Restriction of Processing: You may request that ak365 restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of the data is being resolved.
• Right to Data Portability: Where processing is based on your consent or on the performance of a contract, you have the right to receive a copy of your personal data in a structured, machine-readable format.
• Right to Withdraw Consent: Where ak365 processes your personal data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Object: You have the right to object to processing of your personal data for direct marketing purposes. Following such an objection, ak365 will cease marketing communications immediately.

ak365 aims to respond to all privacy rights requests within thirty (30) calendar days of receipt of a verified request. In complex cases, this period may be extended by a further thirty (30) days, and we will notify you of the extension and the reason for it.

Protecting the security of your personal and financial data is one of ak365's highest operational priorities. We implement a comprehensive range of technical and organisational security measures designed to prevent unauthorised access, disclosure, alteration, or destruction of your data.

Technical Security Controls

• 256-bit SSL/TLS encryption on all data in transit between your device and ak365 servers.
• Encryption at rest for all sensitive personal and financial data stored on ak365 infrastructure.
• Access controls: Strict role-based access controls limit which members of the ak365 team can access player data, and all access is logged with timestamps.
• Two-factor authentication (2FA) available for player accounts to provide an additional layer of protection against unauthorised login.
• Intrusion detection systems monitor network traffic for signs of unauthorised access attempts in real time.
• Regular security audits and vulnerability assessments are conducted to identify and remediate potential weaknesses in the Platform's security infrastructure.

What You Can Do to Stay Secure

• Use a strong, unique password for your ak365 account that is not shared with any other service.
• Never share your login credentials with any other person. ak365 staff will never ask for your password.
• Enable two-factor authentication on your account if offered.
• Log out of your account when using a shared or public device.
• Contact support immediately at [email protected] if you suspect your account has been accessed without your authorisation.

This Privacy Policy was last updated in January 2026. For any questions, concerns, or data subject requests related to this Policy, please contact the ak365 support team at [email protected]. The support team is available 24/7 in English, on Bangladesh Standard Time (UTC+6).